Shipping policy

Economy Shipping is free USA on all items. Most domestic orders ship within 5-8 days to US locations only.

We ship all orders the same day or next business day. Once an order is shipped, we will email you a tracking number. We ship to all USA states including Puerto Rico, Hawaii, Alaska, APO/FPO/DPO. Please make sure you enter the correct shipping address at the checkout. We will not make any changes to the shipping address once you place the order. If any shipment is returned due to an error in the shipping address provided to us, or because the recipient did not pick up the package, we will deduct the shipping cost from the purchase price before issuing a refund.

 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our domestic warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 5-8 days for your order to arrive at the shipping address from our warehouse.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

Prices shown on our website are taxed in US dollars in Texas State, which means you may be required to pay duties and taxes upon receipt of your order in other states. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. The payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

CAN I CANCEL MY ORDER?

Cancelling or Canceled Orders: Eligible for full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier. You have 30 minutes to cancel your order.

Still have questions? Please write to us by e-mail: info@sydiwo.com